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Hotel Zurich Istanbul Old City, Istanbul
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Key details
About the Hotel
Vidinli Tevfik Pasa Cad. No:14,
Istanbul,
Turkey,
34470,
Istanbul Province
Hotel Zurich Istanbul Old City is located in the heart of Istanbul's historical peninsula. It offers a strategic location just steps from major attractions like the Blue Mosque and Hagia Sophia. The hotel is known for its recently renovated luxurious accommodations and quality services. Established in 1985, it has become one of the most recognized hotels in the area.
Location
Hotel Zurich Istanbul is a short walk to key transport links, including the nearest tram station, which facilitates easy access to the rest of the city. Iconic sites like the Grand Bazaar and Topkapi Palace are within walking distance. The hotel is conveniently located with proximity to major transit routes, providing seamless travel options.
Rooms
The hotel features 126 recently renovated luxury rooms designed for comfort and peace. Each room includes amenities such as air-conditioning, LCD TVs, and free Wi-Fi, with options for king-size beds or single beds. Suites also offer spacious living areas, while the corner suites provide luxurious bathrooms with jacuzzis and walk-in showers. Fresh linens and towels are provided daily for guest comfort.
Eat & Drink
The Panorama Restaurant serves a diverse menu of Turkish and international cuisine, accompanied by stunning views of the Bosphorus and old Istanbul. Guests can enjoy live music performances every night while dining. Additionally, the Zurich Cafe & Restaurant offers a casual setting for meals and drinks, including traditional Turkish dishes and a selection of hookah.
Leisure & Business
The hotel boasts a well-equipped spa center featuring a Turkish bath, sauna, steam bath, and an indoor pool. Guests can choose from various massage options and beauty treatments. There is also a nightclub for entertainment, making it suitable for leisure and social gatherings. Meeting facilities are available for business needs.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
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300 ft
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Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
Great location
Helpful staff
Cigarette smell
Confusing pool rules
5.8/10
Guest rating
Rooms
5.9
Location
7.1
Service
6.0
Dining
5.3
Guest reviews
5.8/10
based on 14 review
3.5/5
based on 286 review
8.6
8.6/10based on 5171 review
#843 of 2,433 hotels in Istanbul based on Tripadvisor
Robin
United Kingdom,
April
2024
7.2/10
The hotel is conveniently located near amenities like the metro and tram, shops, and restaurants. The service, although it can be rude, was saved by the kind and helpful staff. The location offers proximity to local attractions and a vibrant area for business or leisure stays.
Rooms
7.0
The rooms are decent but noisy, and there is a lack of certain amenities like ironing facilities.
Service
8.0
Despite potential rudeness, the staff, especially those in guest services and cleaning, were extremely kind and helpful.
Location
8.0
The location is good, near public transportation and a variety of shops and restaurants, making it convenient for exploring the city.
Dining
7.0
Facilities
6.0
Jennifer
United Kingdom,
April
2024
6.2/10
I had a mixed experience at this hotel. The rooms were so small, but on the bright side, they were cleaned daily and had comfortable beds. The service was hit or miss, with some staff being incredibly helpful like Seiyma and the reception ladies, while others were not so nice and commercial. The location was alright, just a few tram stations away from Hagia Sofia, with plenty of dining options nearby. The dining was mediocre, nothing amazing really. Overall, it's a budget-friendly choice with some ups and downs.
Rooms
7.0
The rooms, though tiny, were cleaned daily and had comfy beds.
Service
6.0
The service varied, with some staff being very helpful, especially Seiyma and the reception ladies, but others not so much.
Location
7.0
The hotel's location was decent, a convenient distance from the major sights with lots of dining options around.
Dining
5.0
The dining experience was mediocre, with nothing exceptional to highlight.
Facilities
6.0
Tim
United States of America,
March
2024
7.6/10
I had a mixed experience at the hotel. On the bright side, the location is just fabulous as it's conveniently close to the metro, bus, and tram stations, making it easy to explore the city. However, some aspects like the non-smoking rooms smelling of cigarettes were a letdown.
Rooms
7.0
The non-smoking rooms had a lingering cigarette smell, which was disappointing. There was also a minor water leak in the bathroom, but nothing too serious.
Service
8.0
The staff, especially a lady named Shimaa, went above and beyond to assist us with language barriers and provided valuable advice on transportation and tours. However, we encountered unexpected rules about pool access that were off-putting.
Location
9.0
The location is super convenient, being just next to the M2 metro station and within walking distance to major attractions like the Grand Bazaar and Aya Sofia. However, we did face some issues with currency exchange nearby.
Dining
7.0
The dining experience was a bit of a hit and miss. While the food was delicious, the incident of someone mistakenly attempting to enter our room during the night was unsettling.
Facilities
7.0
The hotel offers standard facilities, but nothing particularly outstanding stood out during our stay.
Great location
Cigarette smell
Don
United Kingdom,
March
2024
7.4/10
The stay was delightful overall. The room on the quieter side of the hotel was clean, spacious, and comfortable, offering a good shower and cozy bed. However, there was a minor issue with the heater. The service was warm and welcoming, especially by the Guest Manager who went out of their way to enhance our experience. Despite some inconsistencies, the location was convenient for exploring the city, with accessible transport links. The dining experience was pleasant, though room for improvement exists. Overall, it was a good value for the money.
Rooms
8.0
The room on the quieter side was clean, larger than expected, with a good shower and comfortable bed.
Service
7.0
The service was good and welcoming, with special acknowledgment to the Guest Manager for their efforts.
Location
7.0
The location was convenient with easy access to transport links, albeit some noise at night in the area.
Dining
8.0
The dining experience was lovely with a decent variety and a nice city and sea view.
Facilities
7.0
The facilities were adequate for a comfortable stay.
Eugene
United States of America,
January
2024
5.0/10
I had a terrible experience at this hotel. The staff was rude and unhelpful when I complained about the stinking room that smelled like a toilet. The additional charge of $50 per night to change rooms was outrageous. The construction noise next to my room was unbearable, making it a poor choice for the high price they charge. I strongly advise against spending money on this hotel.
Rooms
5.0
The rooms were stinking like a toilet, and the staff's response to my complaint was rude. The construction nearby added to the discomfort.
Service
5.0
The service was very disappointing with rude and unhelpful staff. The only positive interaction was with Asra, who was nice.
Location
5.0
The location was not ideal due to the ongoing construction noise, making it unpleasant to stay there.
Dining
5.0
The breakfast lacked variety and quality.
Facilities
5.0
The facilities were poor, and with the ongoing construction, it was not a comfortable stay.
Martin
United Kingdom,
December
2023
5.4/10
The hotel rooms are really comfortable but a bit small. I requested a late check-out, but the staff refused and asked for an extra charge of $10 per hour. However, the rooms come with a bath and can accommodate two people.
Rooms
7.0
The rooms are comfortable with a bath and suitable for two people, but they are a bit small.
Service
5.0
The service was not as professional or helpful as expected for a 4-star hotel. Some staff members were not friendly, and the cleanliness issues with dirty carpets and windows affected our stay.
Location
9.0
The hotel's location is very good, near the metro station and close to the Bazaar. It's perfect for shopping with plenty of restaurants nearby.
Dining
5.0
The dining experience was below average with very little variety. The breakfast was not satisfying, and we chose to eat elsewhere after the first day.
Facilities
5.0
The facilities were subpar, with cleanliness issues and problems with the air conditioning reported.
Samuel
United States of America,
November
2023
6.4/10
My stay at the hotel was overall pleasant. The rooms were spacious, comfortable, and nicely furnished, but unfortunately, there was a constant smell of sewage which was quite unpleasant. The size of the room felt a bit small for a family, but the request for soft pillows was accommodated. The value for money was fair considering the room quality and amenities.
Rooms
7.0
The rooms were big, comfortable, and nicely furnished, but the constant smell of sewage was off-putting. The size was a little small for a family, but I appreciated the soft pillows provided upon request.
Service
6.0
The service was a mix of experiences. While most of the staff were polite and friendly, there were instances of an unwelcoming attitude, particularly when asking for an extra towel. However, one standout employee named Haci was exceptionally friendly and helpful, making the overall service experience positive.
Location
8.0
The hotel's location was excellent, just a 10-minute walk from major sightseeing spots like Hagia Sophia and the Blue Mosque. Being close to the Vezneciler stop of the M2 line and having easy access to the Metro and Train stations added to the convenience. However, the confrontational attitude experienced made it seem like being in a prison cell at times.
Dining
5.0
The dining experience was satisfactory, offering a typical Turkish menu with some regional jams. While the food was okay, it wasn't particularly tasty or standout. The regional jams were a nice touch.
Facilities
6.0
The hotel offered standard facilities but nothing exceptional. It would have been great to have more diverse amenities available to enhance the overall guest experience.
Great location
Unpleasant sewage smell
Ben
United Kingdom,
September
2023
5.0/10
My stay at the hotel had its highs and lows. The rooms, although tiny, were decent but noisy due to traffic and some disruptive pipes. Being right above the disco that played loud dance music all night was a downside. The service was a mix, with some staff being quite friendly and easy to communicate with, but others seemed disrespectful and unhelpful. The location was fairly convenient, especially for those wanting to explore Istanbul on the Metro Train, but the busy area and traffic could be off-putting. In terms of facilities, there were some hits and misses.
Rooms
5.0
The rooms were decent but noisy, with traffic and disruptive pipes affecting the silence. Being above a loud disco was a downside.
Service
5.0
The service varied, with some staff being friendly and easy to communicate with, but others were disrespectful and unhelpful.
Location
6.0
The location was fairly convenient, particularly for those wanting to explore Istanbul on the Metro Train, though the busy area and traffic could be challenging.
Dining
5.0
Facilities
6.0
The facilities had some hits and misses.
Jamie
United Kingdom,
August
2023
7.8/10
The hotel is located in a prime area with good transport links and a safe neighborhood. The rooms are warm and cozy, but some may find them too small. The service was very friendly and helpful, especially Miss Shaimaa. The dining offers a variety, but might not meet the standards of traditional Turkish cuisine. Overall, it's a convenient place with some room for improvement.
Rooms
7.0
The rooms are warm and cozy, but some may find them too small.
Service
8.0
The service was very friendly and helpful, especially Miss Shaimaa.
Location
9.0
The location is great if you want a close place to the metro.
Dining
7.0
The dining offers a variety, but might not meet the standards of traditional Turkish cuisine.
Facilities
8.0
The facilities provided are sufficient for a comfortable stay.
Convenient location
Room size
Anna
United Kingdom,
August
2023
6.4/10
The hotel rooms were a bit of a mixed bag for me. Although they didn't match the picture on the booking site and had some electrical issues, they were pleasantly quiet away from the restaurant noise. The rooms were nicely equipped with ceiling lights and even a jacuzzi, which was a nice touch.
Rooms
7.0
The rooms were a bit different from what I expected, but they were quiet and had some nice amenities.
Service
5.0
The service was a bit of a letdown for me. While the staff was very friendly, I unfortunately lost my belongings and they were not returned. A staff member named Saeed had to escort me out of the room, which was a bit unprofessional.
Location
6.0
The hotel is situated in a very congested area, which made it quite noisy. However, it was close to some tourist spots and the breakfast was awesome!
Dining
8.0
The dining experience was my favorite part of the stay. The staff, particularly the Russian-speaking ones, were extremely helpful. While the food could use a bit more variety, it was still enjoyable.
Facilities
6.0
The hotel facilities were decent overall, but nothing extraordinary stood out to me.
quiet rooms
lost belongings
Chris
United States of America,
July
2023
5.6/10
My stay at the hotel had its ups and downs. The rooms were quite small and had some unpleasant odors, making it challenging to get a good night's sleep, especially with ongoing construction noise. On the bright side, the staff, particularly Seiyma and the reception ladies, were extremely helpful and friendly.
Rooms
5.0
The rooms were really small and smelly. It was hard to get proper rest due to the noise and odors.
Service
9.0
The service from the staff was excellent, especially Seiyma and the reception team, who were very accommodating.
Location
7.0
The hotel is conveniently located near metro and tram stations with many shops around, although it was a bit noisy.
Dining
5.0
The dining options were poor, lacking variety and freshness in the menu.
Facilities
5.0
The facilities at the hotel were average and didn't stand out in any particular way.
John
United Kingdom,
June
2023
5.0/10
My stay at the hotel was a mixed experience. The room was unpleasant with a stench similar to a toilet, and when I requested a change, I was rudely informed of an extra charge. The room itself was claustrophobic and uncomfortable, especially with a leaking AC. Although the location was convenient, the hotel's construction and safety measures were lacking, not justifying the high price.
Rooms
5.0
The room was small and had a foul odor reminiscent of a toilet. The request for a room change was met with hostility and a demand for an additional fee. The overall experience was disappointing and uncomfortable.
Service
5.0
The staff was rude and unhelpful concerning room issues, showing poor customer service. However, they seemed polite and friendly for general inquiries and assistance.
Location
8.0
The hotel's location was excellent, with easy access to metro and tram stations, which was a significant advantage for exploring the city's attractions.
Dining
5.0
The dining experience was lackluster with tasteless options and not worth the price paid. The quality of food did not match the cost expectations.
Facilities
5.0
The facilities were subpar, with the need for renovations evident, especially with issues like leaking AC and poor ventilation.
Lee
United States of America,
June
2023
6.6/10
The hotel's location couldn't be more perfect, with coffee shops and restaurants serving delicious Turkish cuisine just a short walk away, and the underground Metro conveniently close by. The rooms, however, were smaller than expected, not matching the pictures, and had poor lighting. The service, especially from a multilingual staff member named Shimaa, was friendly and very helpful. As for the dining experience, the basement restaurant was basic and not ideal for those looking for a substantial breakfast. Despite these drawbacks, the fantastic location near transportation options and attractions like the Grand Bazaar and Aya Sofia make up for some of the shortcomings.
Rooms
5.0
The rooms were small and not as depicted in the pictures, with very poor lighting.
Service
9.0
Location
8.0
The location is perfect, just next to the M2 metro station, making it convenient to reach various destinations. It's also close to restaurants and attractions.
Dining
5.0
The dining experience was subpar, with a basic restaurant in the basement that may not satisfy those seeking a hearty breakfast.
Facilities
The hotel should focus on improving the cleanliness, as some switches were dirty.
Benjamin
United States of America,
April
2023
5.0/10
The hotel seemed to have newly renovated rooms with high-end amenities in the bathroom, making a good impression overall. However, the cleanliness and hygiene standards were quite disappointing, with dirty carpets and windows covered in bird droppings. The unresponsive staff and poor room conditions led to an unplanned relocation, impacting the stay negatively.
Rooms
6.0
The newly renovated rooms appeared to have high-end bathroom suites.
Service
5.0
The staff was unhygienic, unfriendly, and unresponsive to complaints, causing a disappointing and uncomfortable experience.
Location
5.0
While the location was convenient for transportation, the noise level and overall atmosphere did not meet expectations.
Dining
5.0
The dining experience was subpar with poor food quality and a lack of variety. Limited English TV channels were also a downside.
Facilities
5.0
The hotel lacked cleanliness and maintenance, with poor hygiene standards throughout the premises.